Responsible Gaming — Enjoy daraplay Safely
At daraplay, we believe entertainment and player welfare go hand in hand. This page outlines everything you need to know about our 18+ policy, the self-exclusion and deposit-limit tools available to you, the warning signs of problem gambling, and how to reach our support team any time you need help.
Adults Only — 18+ Strictly Enforced
daraplay is exclusively for players aged 18 and above. All registrations are subject to age verification, and accounts found to belong to minors are closed immediately with funds returned to the originating payment method.
Deposit Limits — You Stay in Control
Set daily, weekly, or monthly caps on how much you can deposit into your daraplay account. Limits take effect immediately. Increasing a limit requires a 24-hour cooling period; decreasing it applies instantly.
Self-Exclusion — Take a Break Anytime
If you feel your gambling is becoming difficult to control, you can self-exclude from daraplay for a minimum of six months, during which you cannot log in, deposit, or place bets. No questions asked — your welfare comes first.
Session Time Limits
Set a maximum session duration so the platform automatically logs you out after your chosen period. This helps you stay aware of how long you have been playing and prevents extended, unplanned sessions driven by momentum rather than intention.
Reality Checks
Enable periodic on-screen reminders that display how long you have been logged in and your net session activity. Reality checks give you a moment to pause, reflect, and decide whether you want to continue — putting awareness back in your hands.
Dedicated Support Team
Our support team at daraplay is trained to handle responsible gaming conversations with care and confidentiality. Available from 8 AM to Midnight BST (UTC+6) seven days a week — contact us at support@daraplay whenever you need to talk.
Section 1
Our Commitment to Safe Play
daraplay was built for Bangladeshi players who enjoy online casino games and sports betting as a form of entertainment — not as a source of income or a way to solve financial problems. We are committed to providing an environment where adults can play freely while having access to every tool they need to keep gambling within healthy boundaries.
Responsible gaming is not an afterthought at daraplay. It is woven into the platform's design. From the moment you create an account, you have immediate access to deposit limits, session timers, reality-check prompts, and self-exclusion options without needing to contact support first. These tools are designed to be as easy to activate as they are effective.
We monitor player behaviour for patterns that may indicate distress, such as chasing losses, unusually long sessions, or rapid increases in stake sizes. Where our systems flag a concern, our trained support team may proactively reach out. You can always decline such contact, but we want you to know it comes from a place of genuine care rather than commercial interest.
Section 2
18+ Age Restriction Policy
daraplay operates a strict 18+ policy. Players must be at least 18 years of age to register an account, make deposits, or participate in any game or betting market on the platform. This age restriction applies to all users in Bangladesh regardless of the payment method used.
Age Verification Process
During the KYC (Know Your Customer) verification process, all players are required to submit a valid government-issued identity document showing their date of birth — such as a National Identity Card (NID) or passport. Accounts where age cannot be confirmed remain restricted until verification is complete. Any account found to have provided false information about the account holder's age will be permanently closed and any balance held pending investigation will be withheld pending the outcome.
Why We Take This Seriously
Gambling can be harmful to young people whose decision-making is still developing. The financial and psychological risks associated with gambling are significantly elevated for individuals under 18. daraplay treats underage access as a zero-tolerance issue. If you are a parent or guardian in Bangladesh and believe a minor may have accessed the platform, please contact us immediately at support@daraplay and we will investigate the matter as an urgent priority.
Section 3
Self-Exclusion & Limit Tools
daraplay provides a full suite of responsible gaming controls accessible directly from your account settings. All protective limits take effect immediately upon activation, with no delay or approval process required. You are in control.
Tool 01
Deposit Limits
Set a maximum deposit amount per day, per week, or per calendar month. Once your chosen limit is reached, further deposits are blocked until the period resets. You may lower your limit at any time with immediate effect. Raising a limit requires a mandatory 24-hour review period before the increase activates.
Tool 02
Loss Limits
Cap the total amount you can lose in a given period. When your net losses reach the limit you set, the platform will prevent further betting until the period resets. This tool is particularly effective at preventing loss-chasing behaviour during a difficult session.
Tool 03
Session Time Limits
Set a hard cap on how many consecutive minutes or hours you can remain logged in per session. When the limit is reached, the platform logs you out automatically. You must wait a defined cooling-off period before logging back in, giving you space to step away deliberately.
Tool 04
Reality Check Reminders
Choose intervals (e.g., every 30 minutes, every 60 minutes) at which an on-screen notification appears showing your current session duration and net activity. At each reminder you can choose to continue, set a new limit, or log out. Reality checks work best when combined with session time limits.
Tool 05
Cooling-Off Period
Request a temporary account suspension of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account is fully suspended — you cannot log in, deposit, or place bets. Your account and any balance are preserved and accessible once the period ends.
Tool 06
Self-Exclusion
For a more serious intervention, self-exclusion suspends your account for a minimum of 6 months or up to 5 years. Unlike a cooling-off period, self-exclusion cannot be reversed early. You must wait until the chosen period has fully elapsed before submitting a reactivation request, and even then a 7-day review applies.
To access any of these tools, log in to your daraplay account and navigate to Account Settings > Responsible Gaming. All controls are available without contacting support. If you need assistance activating a tool, our team is available at support@daraplay.
Section 4
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Many people do not recognise the signs until gambling has already begun to affect their finances, relationships, or mental health. The following are common indicators that gambling may be becoming a problem. If you recognise several of these patterns in your own behaviour, we encourage you to use daraplay's responsible gaming tools or seek outside support.
Spending more money on gambling than you originally intended, and finding it difficult to stop even when you want to.
Chasing losses — continuing to bet in an attempt to recover money you have already lost during a session.
Feeling irritable, anxious, or restless when you are not gambling, or when you try to reduce how much you gamble.
Borrowing money, selling possessions, or neglecting bills and household expenses in order to fund gambling.
Hiding your gambling from family members, friends, or colleagues because you are concerned about their reaction.
Gambling to escape stress, depression, loneliness, or other negative emotions rather than for enjoyment.
Neglecting work, studies, family obligations, or personal health because of the time spent gambling.
Needing to bet larger and larger amounts to feel the same level of excitement or satisfaction from gambling.
Section 5
How to Self-Exclude on daraplay
Self-exclusion is the most comprehensive responsible gaming tool available on daraplay. It is designed for players who feel they need a meaningful break from gambling and want to make that break as firm as possible. Here is exactly how to activate it.
Step-by-Step: Activating Self-Exclusion
- Log in to your daraplay account from any device.
- Navigate to Account Settings in the top right of the screen.
- Select the Responsible Gaming tab from the settings menu.
- Click Self-Exclusion and choose your desired period: 6 months, 1 year, 3 years, or 5 years.
- Confirm your decision. The exclusion activates immediately — your session is terminated and you will not be able to log in for the duration of the period.
Alternatively, you can request self-exclusion by emailing support@daraplay with the subject line "Self-Exclusion Request" and your registered mobile number. Our team will process the request within one hour during support hours (8 AM – Midnight BST).
What Happens During Self-Exclusion
- Your account is fully suspended. You cannot log in, deposit, withdraw, or place any bet;
- Any pending withdrawals at the time of exclusion will be processed to your registered payment method (bKash, Nagad, Rocket, Upay, or card) within the standard processing timeframe;
- Any promotional or bonus communications from daraplay are suspended for the duration of the exclusion period;
- Your account data is retained in line with our Privacy Policy and legal obligations — it is not deleted.
Reactivating After Self-Exclusion
At the end of your chosen exclusion period, your account does not reactivate automatically. You must submit a written reactivation request to support@daraplay. daraplay applies a mandatory 7-day cooling period before reactivation can be completed, during which our team will invite you to review your responsible gaming settings before resuming play.
Section 6
Getting Support & Help
If gambling is causing you distress — financially, emotionally, or within your relationships — it is important to reach out. You do not need to be in crisis to ask for help. Our team at daraplay is trained to listen without judgment and to help you access the right tools or services.
Contact daraplay Support
Our responsible gaming support team is available 8 AM to Midnight Bangladesh Standard Time (UTC+6), seven days a week. Email us any time — we respond to all responsible gaming queries as a priority.
support@daraplayPlease include your registered name and a brief description of how we can help. All responsible gaming correspondence is handled with strict confidentiality.
What Our Support Team Can Help You With
- Activating or adjusting any responsible gaming tool on your account;
- Processing an urgent self-exclusion request outside of normal account settings;
- Providing information about managing a gambling-related concern;
- Discussing your account activity and limits in a confidential setting;
- Signposting independent support organisations if you need counselling or financial advice beyond what daraplay can offer.
Independent Help and Counselling
If you feel you would benefit from speaking to an independent professional, daraplay encourages you to reach out to a qualified counsellor, mental health professional, or financial advisor in Bangladesh. Speaking to someone outside the platform can provide an important additional layer of support, particularly if gambling has affected family relationships or employment. Your GP or a community health worker in Dhaka, Chittagong, Sylhet, or any other city can refer you to appropriate services.
Remember: seeking help is a sign of strength, not weakness. Problem gambling is a recognised behavioural condition and there are professionals trained specifically to help people work through it.
Section 7
Protecting Minors
daraplay is committed to preventing anyone under the age of 18 from accessing the platform. In addition to our own verification measures, we strongly recommend that parents and guardians in Bangladesh take the following steps to prevent minors from accessing online gambling sites.
Practical Steps for Parents and Guardians
- Use parental control software on shared computers, tablets, and smartphones to block access to online gambling websites and apps;
- Keep your daraplay login credentials private. Do not write down or share your username and password where a child or teenager could find them;
- Log out completely after every session — do not rely on the browser to time out your session automatically;
- Talk openly with young people in your household about gambling, the risks involved, and why it is restricted to adults;
- Monitor bank and mobile wallet statements for unfamiliar transactions to bKash, Nagad, Rocket, or Upay that could indicate unauthorised account use.
If you have any reason to believe a minor has accessed the platform using your credentials or created their own account, contact us immediately at support@daraplay. We treat all reports of suspected underage access with the highest urgency.
Section 8
Responsible Gaming FAQs
Can I set a deposit limit before I make my first deposit?
Yes. Responsible gaming limits can be set immediately after account registration, before any deposit is made. Navigate to Account Settings > Responsible Gaming at any point to configure your preferred limits.
How quickly does a self-exclusion take effect?
Self-exclusion activates immediately upon confirmation through the account settings. If you request self-exclusion via email at support@daraplay, it is processed within one hour during support hours (8 AM – Midnight BST). If you contact us outside those hours, our automated systems will apply a temporary lock and the full exclusion will be confirmed by a team member at the start of the next support period.
Will I still receive promotional emails during a cooling-off period or self-exclusion?
No. All marketing and promotional communications from daraplay are suspended during any cooling-off period or self-exclusion. If you continue to receive promotional messages after activating these features, please contact support@daraplay immediately so we can correct this.
What happens to my balance if I self-exclude?
Any withdrawable balance in your account at the time of self-exclusion will be processed and returned to your registered payment method (bKash, Nagad, Rocket, Upay, or card) within the standard processing timeframe — typically 1 to 3 business days. Active bonus funds that have not yet met wagering requirements will be forfeited in line with daraplay's Terms & Conditions.
Can someone else request self-exclusion on my behalf?
For data protection reasons, daraplay cannot action account changes based on a third-party request without verification from the account holder. However, if you are a family member or carer with genuine concern for a registered player, please contact support@daraplay — our team will discuss what options are available while respecting the account holder's privacy rights.
Is there a minimum self-exclusion period?
Yes. The minimum self-exclusion period on daraplay is six months. Shorter breaks are available via the cooling-off period tool (24 hours up to 30 days). Self-exclusion is intended as a serious, longer-term intervention and cannot be reversed before the chosen period expires.
Play Responsibly — Explore at Your Own Pace
Ready to enjoy daraplay's games? Set your limits first, then discover our full library of casino games, slots, and cricket betting markets — all in one place.
18+ Players must be 18 years or older. Please gamble responsibly.